Privacy Policy
Effective: 2025
Company
At EnomHost ("EnomHost", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices and rights available to you when you use the EnomHost website and services. EnomHost operates in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. By using the EnomHost website or purchasing our services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with EnomHost, we may collect the following information: This may include: Full name, Email address, Telephone or mobile number, Billing address, Physical or postal address, Company or business name, Account login information, Customer support information, Information provided when contacting us Information required for domain registration
Domain Information
When you register or transfer a domain through EnomHost, we may collect information required by the relevant domain registry or registrar. This may include: Domain registrant name, Contact details , Address information, Administrative contact information, Technical contact information, Domain-related identification or verification, information where required, Some domain information may be required to complete or maintain a domain registration.
Payment Information
When you purchase services from EnomHost, payment information may be processed by our payment providers or other third-party payment processors. Where possible, EnomHost does not directly store complete payment card details such as your full card number or CVV. Payment providers may collect and process payment information according to their own privacy policies and security requirements. EnomHost may receive limited payment information, such as: Payment status, Transaction reference, Amount paid, Payment date, Payment method, Partial payment details where provided by the payment processor
Information We Collect Automatically
When you visit the EnomHost website, certain information may be collected automatically. This may include: IP address, Browser type, Device type, Operating system, Pages visited, Date and time of visits, Referring website, Website usage information, Approximate geographic information derived from technical data. This information may be used for website security, analytics, troubleshooting, performance monitoring, and improving our services.
Cookies
EnomHost may use cookies and similar technologies to improve the functionality and performance of our website. Cookies may be used for purposes including: Keeping you logged into your account, Remembering preferences, Website functionality, Security Analytics, Understanding how visitors use our website, Improving our services and user experience. You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of parts of the EnomHost website.
How We Use Your Information
We may use your personal information to: Create and manage your EnomHost account. Provide hosting and domain services. Register, transfer, and manage domain names. Process payments and invoices. Provide customer support. Communicate with you regarding your account. Send service-related notifications. Notify you about maintenance, outages, or important service changes. Detect and prevent fraud, abuse, and security threats. Investigate violations of our Terms & Conditions. Maintain and improve our infrastructure. Improve our website and services. Comply with legal and regulatory obligations. Enforce our agreements and policies. We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
Sharing Your Information
EnomHost does not sell your personal information to third parties. We may share personal information with trusted third parties where reasonably necessary to provide our services or fulfil a legitimate business or legal purpose. These parties may include: Domain registries and registrars Payment processors Hosting and infrastructure providers Datacenter or server providers Security and fraud-prevention providers, Email and communication providers, Website analytics providers, Technical service providers, Professional advisers, Law-enforcement or regulatory authorities where legally required. Third-party service providers may process information on our behalf and may have their own privacy policies and terms.
Domain Registries & Third-Party Providers
Domain registration requires us to provide certain information to the relevant domain registry, registrar, or domain service provider. The information required may depend on the domain extension being registered. For example, .co.za domain registrations may require information to be submitted to the applicable South African domain registry or registrar. Once information is submitted to a third-party domain registry or provider, that organization may process the information according to its own policies and applicable laws.
International Transfers
Some of the service providers used by EnomHost may operate outside South Africa. Where personal information is transferred or processed outside South Africa, EnomHost will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements. International service providers may include providers of hosting infrastructure, payment processing, email, security, analytics, software, and other technical services.
Protection of Personal Information
EnomHost takes reasonable technical and organizational measures to protect personal information against: Unauthorized access,Loss, Misuse, Disclosure, Alteration, Destruction, Security measures may include access controls, authentication, server security, monitoring, encryption where appropriate, and other security technologies and procedures. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customer Account Security
You are responsible for keeping your EnomHost account credentials confidential. You should not share your account password with unauthorized individuals. If you believe that your account has been compromised or accessed without authorization, you should contact EnomHost as soon as possible.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal or regulatory obligations. When personal information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable legal requirements. Certain information may need to be retained for longer periods where required by law or for legitimate business purposes.
Your Privacy Rights
Subject to applicable law, you may have the right to: Request access to personal information we hold about you. Request correction of inaccurate or incomplete information. Request deletion of personal information where legally permitted. Object to certain processing of your personal information. Withdraw consent where processing is based on consent. Request information about how your personal information is being processed. Lodge a complaint regarding the handling of your personal information. Some requests may be subject to legal, contractual, security, or other applicable limitations. To protect customer information, we may need to verify your identity before processing certain requests.
POPIA and the Information Regulator
EnomHost aims to comply with applicable requirements under the Protection of Personal Information Act 4 of 2013 (POPIA). If you believe that your personal information has been handled improperly, we encourage you to contact EnomHost first so that we can investigate and attempt to resolve the matter. You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.
Children's Privacy
EnomHost services are not intentionally directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.
Third-Party Websites
The EnomHost website may contain links to third-party websites, services, or applications. EnomHost is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
EnomHost may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Your continued use of our website or services after the updated Privacy Policy becomes effective may constitute acceptance of the updated policy where permitted by applicable law.